Amedz Pharma Refund Policy Effective Date: 1st June 2023
1. Returns and Refunds At Amedz Pharma, we are committed to providing high-quality pharmaceutical products and excellent customer service. We understand that there may be situations in which you need to return a product and request a refund. This policy outlines our procedures and conditions for such requests.
2. Eligibility for Refund To be eligible for a refund, the following conditions must be met: a. The product was purchased directly from Amedz Pharma. b. The product is in its original, unopened packaging and has not been used. c. The product is within its expiration date. d. A valid proof of purchase (e.g., receipt or order confirmation) is provided.
3. Refund Process To initiate a refund request, please follow these steps: a. Contact our Customer Support Team at [Customer Support Email or Phone Number] within 60 days of receiving the product to request a return authorization. b. If your request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions for returning the product. c. Package the product securely, include a copy of the RMA notice, and ship it to the address provided. d. Once we receive the returned product and verify its eligibility, we will process the refund within 60 days.
4. Refund Options Refunds will be issued using the same payment method used for the original purchase. If a refund is not possible through the original payment method, we will work with you to find an alternative solution, such as a store credit.
5. Non-Refundable Items Certain items are non-refundable, including: a. Prescription medications. b. Products that have been opened, used, or are not in their original condition.
6. Shipping Costs Shipping costs for the return of products are the responsibility of the customer unless the return is due to an error on our part.
7. Contact Us If you have any questions or concerns regarding our refund policy, please contact our Customer Support Team at [Customer Support Email or Phone Number].
8. Changes to this Policy We reserve the right to amend this refund policy at our discretion. Any changes will be posted on our website and will be effective immediately upon posting.
